HIPAA COMPLIANT FAX

Providing positive control of Protected Health Information (ePHI) requires a disciplined approach to security that permeates business practices, policies, procedures and personnel training.

HIPAA Basic

MONTHLY PRICE

$14.99

Starter
500 Pages
$0.03 overage
1 User
Print to Fax Driver
BAA Available
Port your number
Single Line Only
Standard Support
online only
Credit Card Only

HIPAA 1500

MONTHLY PRICE

$39.95

Growth Plan
1500 Pages
$0.03 overage
5 Users
Print to Fax Driver
API Access
BAA Available
$4.95/addl line
Standard Support
online only
Credit Card Only

HIPAA 3K

MONTHLY PRICE

$69.95

Medium Office
3000 Pages
$0.025 overage
25 Users
Print to Fax Driver
API Access
BAA Available
$4.95/addl line
Standard Support
online only
Credit Card Only

ENTERPRISE

MONTHLY AND YEARLY PLANS

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ALSO AVAILABLE THROUGH WESTFAX PARTNERS
Net Billing Terms
SSO/AD Sync
FaxDrive/AutoPrint
MFP/MFD Integration
Print to Fax Driver
Adv. Admin Features
OCR Available
OCR to Direct Message Protocol
API Access
Fax Metadata access
White Label Portal
Priority Call Routing
PGP Security
Security Auditing Tools
Webhooks (inbound/outbound)
EHR Integration
FaxConnect
Custom cover pages
Secure FTP Access
Unlimited Storage
24/7 Live Support
SLA Agreement

WestFax knows HIPAA Compliant Cloud Fax

Migration

Check out our Migration overview to get insight on the actual migration process. Migrating from legacy platforms is our expertise.

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  • HIPAA COMPLIANT
    out of the box. Offering complete interoperability with your systems. Whether you are utilizing an EMR/EHR or a Print to Fax driver we can meet any need or requirement.
  • SECURE TLS 1.2
    for transport and AES 256 Encryption. SSL alone doesn’t cut it. The minimum standard for compliance is TLS 1.2. Learn more about HIPAA Compliant.
  • INTEROPERABILITY
    Integrate cloud fax using API, print driver & MFCs. No matter your integration needs, we have seen it before. Contact us today at 303-299-9329 to discuss your particular use case.
  • SECURE FAX API
    RESTful interface allows rapid implementation. Our developers love us! We go the extra mile and provide developer lead integration. You work with our developers and get real world examples and assistance.

The WestFax Difference

  • EASY MIGRATION. EASY PORTING
    We have a lot of experience migrating customers from RightFax, Ring Central and more.
  • NO LONG TERM COMMITMENT
    No more complicated licensing or terms. Enterprise doesn’t mean expensive.
  • 100% CLOUD BASED PLATFORM
    No expensive fax server hardware. All features included by default. Send and Receive faxes in the cloud.
  • DEDICATED IMPLEMENTATION TEAM
    No more tech support roulette. We assign you a dedicated rep.
Download our HIPAA Security Matrix

DOWNLOAD OUR HIPAA SECURITY MATRIX
Download our report that distills the WestFax HIPAA compliance measures into an easy to digest format. HIPAA faxing has never been easier!

HIPAA Logo
  • PRIVACY RULE
    WestFax meets or exceeds the requirements of both the Security Rule and the Privacy rule. As a Business Associate, we have the policies and procedures as well as the physical and technical security safeguards that guarantee your compliance.
  • SECURITY RULE
    WestFax addresses each area of concern with cutting edge technology and rock-solid systems design. WestFax actively manages and audits its system to provide unsurpassed systems security and incident response. WestFax brings comprehensive compliance support that includes FISMA High / NIST SP 800-53, HIPAA, PCI-DSS Level 1, SOC 2 Type II, and SOC 3.
  • PHYSICAL SECURITY
    WestFax systems are deployed in secure SOC 2 compliant data centers. 24×7 guard staff and Video/DVR surveillance of facility and server cages. ID and Authorization are required to enter building, with extra biometric control of “private cloud” areas. Strictly controlled, logged and audited third-party access to the data centers.
  • UNIQUE USER IDENTIFICATION
    WestFax ensures the username is unique, and that each session providing access to data is authenticated. Password complexity policies are enforced to ensure that passwords cannot be guessed or compromised. WestFax user activity logging captures access and activity.
  • AUTOMATIC LOG OFF
    WestFax applications contain an idle timeout feature that will automatically log out users after a specified period of time. User access and permissions are reaffirmed every time the application is reopened. Applications are designed to prevent “remember me” features, removing the risk of password compromise.
  • AUTHENTICATION
    Existing user login requires a username and password. Access to secure messages can be further protected by a multi-factor authentication and administrator controlled Access Control List (ACL).
  • TRANSMISSION SECURITY
    The highest level of TLS encryption available for data in transit either through our secure website or secure API interfaces. WestFax supports TLS protected SMTP email with optional REQUIRE TLS extension in accordance with the IETF RFC 3207. FTPS and SFTP with TLS for safe and secure transport of documents to and from your existing servers.
  • ACCESS CONTROL
    ePHI data is isolated to servers and storage system in the WestFax “private cloud” environment. Software and systems require user passwords.
  • DATA INTEGRITY
    WestFax protects the integrity of electronic health information on its secure platform via end-to-end encryption and decryption of messages transferred over the TLS protocol. Signature protocol prevents data tampering while data is en route. To protect against destruction, all messages are securely archived on a central server after encryption.
  • DATA AVAILABILITY
    WestFax assures data availability by providing an online backup option for all data at rest. Redundant data centers and network paths provide always-on data availability.
  • AUDIT CONTROL
    Audit logs of external and internal system users are reviewed in real-time to proactively detect and prevent security issues with the online fax services. ID and Authorization are required to enter building, with extra biometric control of “private cloud” areas. Strictly controlled, logged and audited third-party access to the data centers. 24×7 guard staff and Video/DVR surveillance of facility and server cages.
HIPAA Compliant

HIPAA Compliant Fax FAQ

If you can’t find an answer to your question please contact us.

  • What is HIPAA?
    HIPAA (Health Insurance Portability and Accountability Act of 1996) is United States legislation that provides data privacy and security rules for safeguarding medical information.
  • What is a HIPAA compliant fax?
    HIPAA compliant fax is used by medical professionals and organizations as a highly secure way of sending and receiving private patient information, which is protected by the Health Insurance Portability and Accountability Act of 1996. HIPAA requires that appropriate administrative, technical, and physical safeguards be used to protect the “protected health information” (PHI) of patients. Cloud-based fax provides a means for sending and receiving such information, provided that the right security measures are in place to prevent disclosure of PHI. Such measures include high-level encryption; hosting in data centers with 24x7 security, video surveillance, and access control; audit logs; and more.
  • Are online fax services HIPAA compliant?
    Some fax services are HIPAA compliant, while others are not. Even those that claim to be HIPAA compliant vary considerably in the degree to which they safeguard protected health information (PHI). Health care providers and other organizations should look for fax services that use industry-standard security and encryption, security-certified data centers, and who work with HIPAA covered organizations on a regular basis. Fax providers must also be willing to sign a "business associate agreement” that meets your organization’s specific needs.
  • Is WestFax HIPAA compliant?
    WestFax offers industry-leading HIPAA compliant fax service that meets the highest standards for security. With multiple options to integrate fax into your processes and applications, WestFax offers maximum interoperability for organizations that manage patient information on a day-to-day basis. As part of our HIPAA compliant Healthcare Fax, WestFax provides an industry standard Business Associate Agreement. Our BAA agreement satisfies the Health and Human Services (HSS) standards for Health Information Privacy (HIP).
  • Is it safe to fax confidential information?
    Today’s fax technology offers a high level of security and safety, especially when it is offered through a vendor who works with healthcare organizations that must adhere to HIPAA regulations. Healthcare providers, banks, and government offices continue to use fax routinely. Using a secure cloud-based fax service, users can send and receive documents safely, from a desktop computer or mobile phone; and they can access document history and confirmations through a secure online portal.
  • Can I send a fax from my Gmail?
    It’s easy to send a fax using Gmail. Click on the “compose” button to start a new e-mail. In the “To” address field, enter the fax number, followed by “@westfax.com”. Simply attach a document or image file to the e-mail, and send it. WestFax will identify it as a fax from your account (based on the Gmail address that you are using to send it), and it will be sent as an outbound fax from your account.
  • Can I send a fax from Word?
    There are several different ways to send a fax from Microsoft Word. The simplest method is to use the WestFax print driver, which emulates a printer on your computer. By printing the Word file to the WestFax driver and adding your recipient’s fax number, WestFax will automatically route the printing of the Word document to your recipient’s fax machine. WestFax also makes it easy to send word documents as faxes, simply by attaching them to an e-mail or uploading them to the WestFax portal.
  • Is it safe to fax documents?
    Fax is safer than many other methods of transmitting information. It offers a high level of security and safety, especially when it is offered through a vendor who works with healthcare organizations that must adhere to HIPAA regulations. Banks, healthcare providers needing HIPAA compliance, and government offices continue to use fax routinely.
  • Can I send a fax from my Outlook email?
    To send a fax from your Outlook e-mail, simply attach a Word document, PDF, or image file to an e-mail, and address it to the destination phone number, adding “@westfax.com” to the end. WestFax will automatically associate the fax with your account, based on the e-mail address from which it is being sent.
  • Is there a way to fax without a fax machine?
    WestFax offers four different methods for sending a fax without using a fax machine. #1: Log into the WestFax portal, fill out the phone number you want to send the fax to, and upload one or more attachments (such as PDFs, Word documents, or image files). #2: Attach a document or image file to an e-mail, and address it to the destination phone number, adding “@westfax.com” to the end. #3: Install the “Print to Fax” driver on your computer, which makes sending a fax as easy as printing a document. #4: The WestFax API enables you to embed fax capabilities into software programs.
  • Is it safe to fax documents?
    Fax is safer than many other methods of transmitting information. It offers a high level of security and safety, especially when it is offered through a vendor who works with healthcare organizations that must adhere to HIPAA regulations. Banks, healthcare providers needing HIPAA compliance, and government offices continue to use fax routinely.
  • Can I send a fax from my Outlook email?
    To send a fax from your Outlook e-mail, simply attach a Word document, PDF, or image file to an e-mail, and address it to the destination phone number, adding “@westfax.com” to the end. WestFax will automatically associate the fax with your account, based on the e-mail address from which it is being sent.
  • Is there a way to fax without a fax machine?
    WestFax offers four different methods for sending a fax without using a fax machine. #1: Log into the WestFax portal, fill out the phone number you want to send the fax to, and upload one or more attachments (such as PDFs, Word documents, or image files). #2: Attach a document or image file to an e-mail, and address it to the destination phone number, adding “@westfax.com” to the end. #3: Install the “Print to Fax” driver on your computer, which makes sending a fax as easy as printing a document. #4: The WestFax API enables you to embed fax capabilities into software programs.
  • Does your product work with PaperCut?
    Yes, we are a partner with PaperCut and their award winning software. We are supported on PaperCut MF and NG. We love PaperCut's ease of use and setup. It's one of the best MFP management packages we've seen and worked with. Learn more here.
  • Is there a way to fax without a fax machine?
    WestFax offers four different methods for sending a fax without using a fax machine. #1: Log into the WestFax portal, fill out the phone number you want to send the fax to, and upload one or more attachments (such as PDFs, Word documents, or image files). #2: Attach a document or image file to an e-mail, and address it to the destination phone number, adding “@westfax.com” to the end. #3: Install the “Print to Fax” driver on your computer, which makes sending a fax as easy as printing a document. #4: The WestFax API enables you to embed fax capabilities into software programs.
  • Is Fax safer than email?
    There are several reasons why fax is safer than e-mail. First, hacking a fax is difficult and very inefficient, so hackers tend to concentrate on easier targets. Second, it is impossible to embed a virus within a fax, so a fax cannot be used to infect your computer with malware, compromising the security of your system and potentially infecting other users.
  • How can I send a fax through the Internet?
    To send a fax through the Internet, WestFax gives you a few options. First, you can log into the WestFax portal, fill out the phone number you want to send the fax to, and upload one or more attachments (such as PDFs, Word documents, or image files). Another option is to attach a document or image file to an e-mail and address it to the destination phone number, adding “@westfax.com” to the end. Finally, WestFax offers the “Print to Fax” driver, which makes sending a fax as easy as printing a document.
  • What is always required when you are sending a fax?
    We recommend always including a cover page with your fax. In the case of HIPAA covered organizations, we strongly recommend using a HIPAA-specific cover page with a confidentiality statement. WestFax makes it easy to send a fax through our secure online portal, by sending the fax as an e-mail attachment (as a PDF, Word file, or image), or using the WestFax Print to Fax driver. Fax transmission capabilities can also be built into software using the WestFax API. Users can also send and receive faxes via our service using traditional fax machine..
  • What must you include as part of all faxes that contain protected health information?
    HIPAA compliant faxes containing protected health information should always include a cover sheet that includes a confidentiality statement, as well as the name of the recipient, their fax number, and the name, organization, and contact information of the sender.
  • Can Fax be hacked?
    Fax is a considerably more secure technology than most other means of transmission. Although no technology is entirely safe from being hacked, today’s fax services offer a high level of security and safety, especially when it is offered through a vendor who works with healthcare organizations that must adhere to HIPAA regulations. Banks, healthcare providers needing HIPAA compliance, and government agencies continue to use fax routinely.
  • What is a BAA?
    A “business associate” is a person or entity that performs certain functions or activities that involve the use or disclosure of protected health information on behalf of, or provides services to, a covered entity. A member of the covered entity’s workforce is not a business associate. A covered health care provider, health plan, or health care clearinghouse can be a business associate of another covered entity. ( learn more about BAA on the HHS site)
  • Many digital fax platforms won’t sign a BAA. Will WestFax sign a BAA?
    Yes. WestFax will sign a Business Associate Agreement. Contact us to discuss your requirements. Our BAA agreement satisfies the Health and Human Services (HSS) standards for Health Information Privacy (HIP). (https://www.hhs.gov/)
  • We use an ERM, Can you integrate Fax into our workflow?
    Yes, We can integrate into any ERM. It starts with something as simple as Print to Fax driver and we can also perform custom integration into your ERM using our HIPAA Compliant Secure Fax API. Please contact us for more information.
  • Do you have an API we can integrate with?
    Yes, We offer a robust HIPAA Compliant Secure Fax API. Go here to learn more about our API and sign up here.
  • Can I get Customer Service help if I need it?
    Yes. Our in-house account managers are experienced professionals with years of service to the company. There is virtually no request they can’t handle. Our turnaround time for large custom merge orders is unmatched in the industry.
  • Do I need to buy any software or hardware?
    No. You only need Internet access or email capability.
  • What kind of security do you have at your Datacenter?
    Our highly secure Tier III data centers maintain SSAE16 SOC 2 Certifications to provide physical control of your ePHI data. The facility utilizes fingerprint scanning and video surveillance. Redundant and fault-tolerant power and HVAC systems ensuring system performance and availability. Redundant internet connections and carrier-class firewalling and security. Comprehensive compliance support that includes FISMA High / NIST 800-53, HIPAA, PCI-DSS Level 1, SOC 2 Type II, and SOC 3.
  • How secure is your HIPAA Compliant Fax Service?
    We utilize the highest level of TLS encryption available for data in transit either through our secure website or secure API interfaces. We also use AES 256 bit encryption of ePHI data to guarantee privacy and prevent disclosure from intrusion. We support TLS protected SMTP email with optional REQUIRE TLS extension in accordance with the IETF RFC 3207. FTPS and SFTP with TLS for safe and secure transport of documents to and from your existing servers. Comprehensive HTTPS API allows for easy and flexible integration of systems.
  • What are your acceptable document formats?
    MS Word, PDF, Tiff, RTF, Excel, Publisher, png, jpg, gif and Powerpoint.
  • How do I sign up?
    Contact a WestFax Sales Representative at 1-800-473-6208 or use our Getting Started form.